The Challenge
Glow Studio, a mid-sized salon and spa in Pune, was managing all bookings over phone calls. The receptionist spent most of the day picking up calls, checking the calendar, and confirming appointments. No-shows were frequent because there was no automated reminder system. Evenings and weekends had zero booking flow since the front desk was closed.
The Solution
OVVEE's Services module gave Glow Studio a fully branded booking page where customers could browse services, select a staff member, pick a time slot, and pay a booking deposit — 24/7. Automated WhatsApp and SMS reminders reduced no-shows. The admin panel gave the owner a real-time view of the day's schedule across all staff.
The Results
In the first month, Glow Studio crossed ₹5L in bookings — a 40% increase over their pre-OVVEE monthly average. No-shows dropped by 60% due to automated reminders. The receptionist now handles only walk-in queries; everything else is self-serve.
Our receptionist used to be on the phone all day. Now she focuses on guests who are actually in the salon. OVVEE changed how we run this place.
Business Details
OVVEE Features Used
- Online Appointment Booking
- Service Catalogue with Pricing
- Staff Scheduling & Availability
- Automated SMS/WhatsApp Reminders
- Booking Deposit Collection
- Customer Profiles & History
- Daily/Weekly Schedule View
- Invoice Generation