Privacy Policy

1. Introduction

OVVEE ("we", "us", "our", "the Platform") is a proprietorship firm (GSTIN: 23NIIPS7485E1ZK) registered under the Madhya Pradesh Shops and Establishments Act, 1958 (Registration No. INDO260522SE003579), with its principal place of business at 171, Sarvsampanna Nagar, Indore, Madhya Pradesh – 452016, India. OVVEE is a multi-business SaaS platform that enables merchants to create and operate online businesses across four business types: Ecommerce (including Fashion, Electronics, Beauty, Grocery, Jewellery, Sports, Home & Living, and Books & Stationery), Restaurant & Food (including Café, Fine Dining, Casual Dining, Cloud Kitchen, Bar & Brewery, Bakery, Street Food, Food Truck, and Juice Bar), Services (including Salon & Spa, Clinic & Healthcare, CA & Accounting, Legal Services, Education & Tutoring, Fitness & Gym, Photography, Travel Agency, Real Estate, Event Management, Cleaning Services, Home Repair, and Consulting), and Informational Websites (including Agency, Portfolio, NGO, Studio, Blog, Community, Real Estate Info, Government, and Nonprofit).

This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use the OVVEE platform as a merchant or as an end customer of a merchant's store.

2. Information We Collect

3. How We Use Your Information

4. Data Sharing

We do not sell your personal data. We may share data with:

5. Data Retention

We retain merchant data for the duration the account is active. Upon account deletion, personal data is removed within 90 days, except where retention is required by law (e.g., GST/financial records required for 7 years under Indian law).

6. Your Rights

You have the right to access, correct, or request deletion of your personal data by contacting [email protected]. Requests are processed within 30 days.

7. Cookies

We use essential cookies (authentication, sessions) and functional cookies (preferences). See our Cookie Policy for details.

8. Security

We implement SSL/TLS encryption in transit, AES-256 encryption at rest, role-based access controls, and regular security audits per OWASP guidelines.

9. Sensitive Personal Data

Certain business categories on OVVEE may involve the collection of sensitive personal data ("SPD") as defined under the Digital Personal Data Protection Act, 2023 ("DPDP Act") and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules").

For Service merchants operating in regulated categories (Clinic & Healthcare, Mental Health, CA & Accounting, Legal Services, etc.):

10. Digital Personal Data Protection Act, 2023 (DPDP Act)

OVVEE is committed to compliance with the DPDP Act, 2023 and related rules as they come into force. In particular:

11. Minors

The OVVEE platform is not directed at individuals under 18 years of age. Merchants must not collect data from minors without appropriate parental or guardian consent as required under the DPDP Act, 2023.

12. Data Protection Officer (DPO)

As required under the Digital Personal Data Protection Act, 2023, OVVEE has appointed a Data Protection Officer:

Name: Sanjana Supriya

Designation: Data Protection Officer, OVVEE

Email: [email protected]

Phone: +91 83403 25876

Address: OVVEE, 171, Sarvsampanna Nagar, Indore, Madhya Pradesh – 452016, India

Working Hours: Monday to Friday, 10:00 AM – 6:00 PM IST

You may contact the DPO to exercise your rights under the DPDP Act, 2023 — including requests to access, correct, or erase your personal data.

13. Grievance Officer

Name: Sanjana Supriya

Designation: Proprietor & Grievance Officer, OVVEE

Email: [email protected]

Phone: +91 83403 25876

See our Grievance Redressal Policy for the complete grievance process and escalation paths.

14. Contact

For privacy-related queries: [email protected]

For DPDP Act rights requests: [email protected] · +91 83403 25876

For grievances: [email protected] · +91 83403 25876

OVVEE, 171, Sarvsampanna Nagar, Indore, Madhya Pradesh – 452016, India.