The Challenge
The Spice Route was a 60-cover casual dining restaurant. Their order flow was entirely paper-based — handwritten tickets to the kitchen, manual billing, and no online presence whatsoever. Peak-hour chaos led to wrong orders and long wait times. The owner wanted QR-based ordering but thought it would require a developer and months of work.
The Solution
They set up OVVEE's Restaurant module. In 2 days, every table had a QR code, the full menu was live with photos and item descriptions, and customers could order and pay directly from their phones. The kitchen dashboard showed live order tickets, eliminating paper slips entirely.
The Results
Within 2 weeks of going live, 40% of orders were coming through the digital channel. Table turnover improved by 25% because customers no longer waited for a waiter to take orders. Staff were freed from the billing process and could focus on hospitality.
We thought this would take months and cost lakhs. OVVEE had us live in 2 days. Our staff couldn't believe how smooth the kitchen display worked.
Business Details
OVVEE Features Used
- QR Table Ordering
- Digital Menu with Photos
- Kitchen Display Dashboard
- Online Payment (Razorpay)
- Dine-In & Takeaway Modes
- Table Management
- Daily Sales Reports
- Customer Feedback Collection